Overview

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Bridging the Gap Between Historical Credit Data & Real-Time Financial Behaviour

Atto Connect, including the Credit Information service, provides a unified view that combines the depth of credit bureau data with the precision of real-time open banking insights.

• Retrieves a full account list directly from a consumer’s TransUnion credit file.

• Prompts the consumer to connect all eligible accounts via open banking.

• Closes the gap between historical and real-time financial behaviour for confident decisions in claims handling, lending, and credit risk assessment.

Challenges We Help Address

For Credit Hire Organisations (CHOs) and lenders, proving a consumer’s full affordability and, where applicable, impecuniosity, demands a complete and accurate view of their financial position.

Current approaches create fundamental gaps:

1. Incomplete Financial Visibility

   • Credit bureau data only shows historical lending behaviour.

   • Open banking only shows what consumers choose to connect.

   • Blind spots in account coverage increase dispute risk for CHOs and lending risk for financial institutions.

2. Manual Verification Overhead

   • Teams spend time chasing missing account data manually.

   • Slower onboarding, higher operational costs, and more room for human error.

How It Works

See flow screenshots and overview here.

Step 1 – Identity Verification

• Consumer provides name, date of birth, address, phone, email.
• Atto Connect matches details against TransUnion’s database.
• Verification via Mobile OTP or Knowledge-Based Authentication (KBA).
• If verification fails → consumer proceeds with standard open banking journey.

Step 2 – Complete Account Retrieval

Atto Connect retrieves all accounts from the consumer’s TransUnion credit file, including:

• Current accounts
• Credit cards
• Savings accounts
• Mortgages
• Personal loans
• Buy Now Pay Later (BNPL) products
• Expired accounts

Step 3 – Guided Open Banking Connections

• Consumer views complete account list in Atto Connect.
• Clear prompts to connect all eligible accounts via open banking.
• Bank logos and account details pre-filled for a frictionless connection process.

Dashboard

Atto Dashboard supports the following:

• See connectable vs. non-connectable accounts.
• See which accounts are connected at a glance.
• Access the full financial picture before any decisions are made.

API Schema and Response

Get Reported Accounts Info

• Fetch account data from TransUnion including account type and status.
• Identify open banking eligible vs non-eligible accounts.
• View consumer connection status for each account.

Delete Reported Accounts Info

• After every case closes, credit information must be deleted from our storage.

Key Benefits

• Complete Legal Compliance

  Meets CHO legal requirements for impecuniosity cases and lending compliance obligations for affordability checks.

• Enhanced Accuracy

  Eliminates reliance on consumer-selected accounts—all accounts are visible.

• Operational Efficiency

  Reduces manual verification, speeds up underwriting and loan approvals, lowers costs.

  • CHOs: Assess full financial position upfront for impecuniosity cases.

  • Lenders: Improve affordability checks and reduce credit risk.

  • Reduce back-and-forth with consumers about missing accounts.

• Streamlined Consumer Experience

  Guides consumers to connect all accounts while maintaining trust and transparency.