Errors
Atto Connect
If an error occurs during the Atto Connect journey, a URL parameter error will be included in the callback and in a webhook if specified. An optional parameter of error_description may be included with further information.
| Error | Description |
|---|---|
access_denied | The Customer or the bank has denied consent. A reauthentication may result in a successful journey. |
provider_permanent_error | An error has occurred with the bank and we are not able to complete the request. |
provider_unsupported_feature | Feature is unsupported for provider. |
customer_cancelled | The customer has cancelled the Atto Connect journey. The customer will need to complete the journey again. |
unexpected_error | An unexpected error has occurred which is not recoverable. |
Atto APIs
These errors will be returned via the API Endpoints in the application/json response format below. CorrelationId is our unique reference to trace the error.
{
"Code": "string",
"Description": "string",
"Details": "string",
"CorrelationId": "string"
}| HTTP Status | Code | Description |
|---|---|---|
400 | application_invalid | Invalid application id was provided. |
400 | parameters_invalid | Invalid parameters were provided. |
400 | template_invalid | Invalid template id was provided. |
401 | unauthorised_client | Client is not authorised. |
403 | account_refresh_not_allowed | Refresh is not allowed for this account. |
403 | consent_denied | Consent was denied access by the bank. |
403 | consent_expired | Consent has expired. |
403 | consent_revoked | Consent was revoked. |
403 | sca_error | SCA expiry has elapsed. Please have the user re-authenticate to continue |
404 | account_not_found | Account requested was not found. |
404 | client_not_found | Client for the provided client id was not found. |
404 | configuration_not_found | Configuration for the provided application id/configuration id was not found. |
404 | consent_not_found | Consent for the provided consent id was not found. |
404 | invitation_not_found | Email invitation for the provided invitation id was not found. |
422 | provider_unsupported_feature | Feature is unsupported for provider. |
422 | atto_score_not_generated | Atto Score could not be generated (see Atto Score Errors) |
429 | n/a | See API Rate Limits |
500 | unexpected_error | Unexpected error has occurred. Please contact our support team. |
502 | provider_permanent_error | Provider is permanently unavailable. |
502 | provider_rate_limit_reached | Cannot request data for this provider as the rate limit has been reached. |
502 | provider_temporarily_unavailable | Provider is temporarily unavailable. Please try again later. |